Cancellation policy Boot Varen Den Haag

⚓️ Our tour boats are low enough to pass under all the bridges in The Hague and Scheveningen. This does mean that you may need to make a courteous bow when passing under low bridges. Because of this, our boats do not have a roof, but we can always shelter under one of the many bridges in case of rain.

⚓️ In the Netherlands, the weather can sometimes be unpredictable. Fortunately, rain showers in spring and summer are usually short, and our experience shows that this only adds to the fun. When was the last time you sheltered under a bridge with friends, family, or colleagues?

⚓️ Brief summary of our cancellation policy:

• Free cancellation for heavy rain and/or thunderstorms up to 2 hours before departure.
• Cancelling 1 or more days in advance? €50 cancellation fee per boat.
• No-show on the day of the trip? 100% of the total amount will be charged.
• Cancellation on the day of the trip is not possible, except in case of heavy rain within 2 hours before departure.
• Changes to an arrangement are possible up to 72 hours before departure.
• Catering orders can be modified free of charge up to 72 hours in advance.
• Refunds will always be minus €1.50 due to bank fees.
• The decision on bad weather on the day of the trip will be made in consultation with the customer.

Note: The above text is only a brief summary. We recommend reading the full terms below for all details.

⚓️ Free cancellation for bad weather: In case of heavy rain and/or thunderstorms on the day of the trip, you can cancel free of charge up to 2 hours before departure. Please call us at +316 4444 2968 to discuss. We do not charge cancellation fees because boating should be relaxing and stress-free. 🙂

⚓️ We are happy to check if the boat trip can be rescheduled to an earlier or later time on the same day, if the weather allows.

⚓️ Once the boat trip has started, it can no longer be canceled, and no refunds will be issued.

⚓️ Weather forecasts are often unreliable. Our experience since 2012 shows that the weather on the day itself is usually (99%) better than predicted. So don’t be discouraged by forecasts a few days in advance.

⚓️ Cancelling one or more days in advance: We charge €50 cancellation costs per booked boat, regardless of the reason. This is because the boat is all the time reserved for you.

⚓️ Cancelling on the day of the trip: The booked boat tour, including any arrangements, can no longer be canceled or changed. Only if heavy rain is expected within two hours before departure, you can cancel free of charge.

⚓️ No-show: If you do not show up on the day of the trip without prior notice, we will charge 100% of the total amount. Please inform us in case of unexpected changes.

⚓️ Decision on bad weather: On the day of the trip, our team will determine, based on multiple weather forecasts and radar images, whether the tour can proceed. This decision will always be made in consultation with you.

Terms for arrangements and catering

⚓️ Catering and external arrangements cannot be canceled free of charge.

⚓️ Have you booked a tour with an arrangement? We will consult with you (and, if necessary, external partners) to discuss the possibilities in case of cancellation. Cancellation costs vary per arrangement.

⚓️ Catering orders must be submitted 72 hours in advance. Cancellation is no longer possible after this, but you may pick up the order from the caterer if desired.

⚓️ Changes to the number of persons in an arrangement are possible up to 72 hours before departure. After this, changes cannot be made due to beverage purchases and other preparations.

How to cancel?

⚓️ Want to cancel? Send us an email at info@bootvarendenhaag.nl and call us at +316 4444 2968.

⚓️ Canceling without prior notice? Then we will charge 100% cancellation fees over the total booking amount.

⚓️ For refunds, a €1.50 transaction fee will always be deducted due to bank processing costs.